FREE SHIPPING ON ALL ORDERS TILL HALLOWEEN!!

Shipping Policy

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses around the world by ePacket or EMS and in USA by USPS. We ship out the products based on which center has stock available.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

7-15 Business days

Canada, Europe

7-15 Business days

Australia, New Zealand

7-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days

 

  • This doesn’t include our 2-5 day processing time.
  • All shipping times exclude clearance/customs delays.
  • Temporary situation: 7-20 days delivery - COVID-19 Delays.

International shipments will be subject to applicable customs, tariffs, duties, and any required taxes (i.e., VAT). These costs will be your responsibility and are not included in our shipping charges. You may be charged these additional costs upon delivery.  

 

Do I have to wait at my house or office all day for my delivery?

For your security and protection, it's best to have someone available to sign for your order between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays. Our drivers' delivery routes change from day to day so there is no way to determine the exact time your order will be delivered. If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

What time can I expect my order to be delivered?

In most cases, our drivers deliver orders between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays. Since our drivers' delivery routes change from day to day, we cannot determine an approximate time your order will be delivered.

Can I specify a delivery time for my order?

We are unable to specify a particular time for your order to be delivered.

  • Office supply orders: Items stocked in Storezella warehouse can generally be delivered any weekday.

Note: Products not stocked in Storezella warehouse are unable to have a specific delivery date assigned to them.

Shipping and Delivery Status

How will I know whether my order has been shipped?

When you place an order on storezella.com, we'll send you an email confirmation to let you know when it's been shipped and is headed on its way to you.

How can I check on my order's delivery status?

By checking the tracking number sent to you in the email confirmation

 

I won't be available to accept my delivery. What do I do?

If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that's more convenient for you.

  • Please contact us and we will be happy to help you.
  • If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

What if I don't receive my order by the scheduled delivery date?

If you don't receive your order by 5 pm on the scheduled delivery date, contact us  Keep in mind that UPS may deliver to residential addresses until 7 pm.

What should I do if my order says it’s delivered but I don’t have it?

Please contact us and we will be happy to help you.

What do I do if I forget my UPS tracking number?

Just check your email and you will find the email confirmation we sent you with the tracking number.

I received most of my order, but I'm missing one item, what should I do?

  1. Check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately.
  2. If your missing item was scheduled to arrive with other items but was missing, please contact us for assistance.

Warehouse Location

StoreZella

1309 Coffeen Avenue STE 3319, Sheridan, Wyoming, 82801

Email: info@storezella.com

Phone: +1 307-655-1392